At CYTHONEX, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below to understand the conditions under which refunds are provided.
To be eligible for a refund, the request must be made within 30 days of purchase. The product must be unused, in the same condition that you received it, and in its original packaging.
Certain items are exempt from being refunded, including gift cards, downloadable software products, and items designated as final sale.
To initiate a return, please contact our customer support team at [email protected] with your order number and details of the product you wish to return. Our team will provide you with further instructions on how to proceed with the return.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund within the specified timeframe, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].
For any further questions or concerns regarding our refund policy, feel free to contact us directly. Thank you for choosing CYTHONEX.